[vc_row][vc_column][vc_column_text]If you are having authentication issues when sending emails from FieldX Office on the PC, we recommend upgrading to the latest version of FieldX Office from dashboard.fieldx.com, and begin using the FieldX email service provider to send your messages.
If you prefer using your own email service provider, many email providers work best with a generated App Password. The instructions below will help you set up an app password for Gmail® or Yahoo® that will be used in FieldX® OfficeTM. This will be more reliable and secure solution compared to logging in using your primary email credentials.[nz_gap height=”15″ /]
Set up App Password in Gmail:
- Log in to your Gmail account online.
- To the top right of the page, click on the circle icon with your initials, or your profile photo.
- Then click ‘Manage your Google Account.’
- On the left navigation panel, choose Security.
- Under the ‘Signing into Google’ panel, you may turn ‘2-Step Verification’ to ‘On’ if it currently is set to ‘Off.’
- Once 2-Step Verification is on, choose App Passwords.
- At the bottom, click ‘Select App,’ then select ‘Other.’ Call the app ‘FieldX’ or whichever custom name you choose.
- Choose Generate.
- For more information, please refer to Google’s support page here.
Set up App Password in Yahoo:
- Log in to your Yahoo Account.
- Sign in and go to your Account security page.
- Click Generate app password or Manage app passwords.
- Select ‘ Other’ from the drop down menu. Call the app ‘FieldX’ or whichever custom name you choose. Click Generate.
- Follow the instructions below the password.
- Click Done.
- For more information, please refer to Yahoo’s support page here.
Enter the app password in FieldX Office:
- Click on ‘Options.’
- Then click ‘Email Setup.’
- Under ‘Your Email Provider,’ select Gmail.
- Then in the ‘Password’ field under ‘Your Email Login Information’, type in the 16 character App Password you have generated above.
- Click ‘Send a Test Email to Yourself’ to confirm that Authentication was successful.
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